Asian Club Consultants

WELCOME TO

Consultants to the Club Industry

We offer a range of integrated services and individual project-based solutions to assist in the development and management of Private Clubs and Leisure operations. Our job is to give businesses a helping hand in achieving their true potential based on consultation, practical experience & a shared vision with our clients.

What We Do

We work collaboratively with clients to fully understand their vision, business objectives and the challenges they face in order to develop a customised approach that brings vision to reality.

Operational Assistance

Operational Reviews & Audits
Develop Club Specific Standard Operating Procedures
Quality Assurance Programmes
Staff Training
Compensation Planning
Staff Appraisals and K.P.I.’s

Club Surveys

We develop and implement online surveys to harness specific data to assist Club Management in areas such as:

Salaries and Benefits
Member Satisfaction
Employee Engagement and Satisfaction
Operational benchmarking

Feasibility Studies

Project feasibility study
Site and location analysis
Concept development

Development Planning

Critical path plan
Design review
Co-ordination with project team

Membership Marketing

Market intelligence report
Marketing & Sales activity plan
Corporate identity / Branding brief
P.R. activity planning
Member engagement

Pre-Opening Management

Manning and Recruitment Guide
Pre-opening Training Plan
Develop Operating Procedures
Pre-opening and Operational Budget Guidance

Recruitment and Training

Assistance in Recruitment of Senior Management Positions
Employee Retention Strategies
Employee Training Programmes:
- Leadership and Supervisory Skills
- Customer Service
- Quality Assurance
- Benchmarking
- and more

Branding

Concept Development
Naming
Visual Identity
Content Strategy
Guidelines

Our Clients

Development and implementation of Online Standard Operating Procedures Library
Training Workshops for ‘Developing and Writing Standard Operating Procedures’
Quality Assurance Programme
Provision of Interim Director of Food and Beverage

About Asian Club Consultants

Asian Club Consultants are wholly focused on helping owners and developers bring their vision to reality as well as supporting and enhancing existing Club operations.

With over 35 years working in Asia, Managing Director Robert Bird is a veteran of the Asian private Club and Hospitality sector. He has a wealth of experience working with some of the region’s most prestigious and recognised Clubs, encompassing Golf Clubs, Yacht Clubs, Marina’s, City Clubs and multi-disciplined consultancy projects, including a number of new Club openings.

Having lived and worked in Hong Kong, Singapore and Malaysia, his cross-cultural Club management experience includes working in Member owned Clubs as well as Proprietary Clubs . Robert has a well-developed understanding of what makes a Club successful and extensive experience in developing and delivering staff training programmes.

WELCOME TO